DELIVERY:
  • ​Domestic orders in Ukraine
   
Complimentary "Nova Poshta" standard ground shipping on all orders. Shipping confirmations will be updated within 36-48 hours. All orders ship with delivery confirmation and shipping #ID which can be used to track your package.
We are not responsible for packages that are lost or damaged in transit.
  • International orders
     
WARM HUGS ONLY delivers worldwide.
All orders are shipped out of LVIV, UKRAINE with DHL Express. Delivery time depends on destination.               
Please allow 2-4 working days for dispatch, delivery usually takes 3-5 working days. Once your order is shipped you will receive an email with a waybill number to track your order.
We offer free express shipping on all orders above €500.
     
International shipping charges do not include taxes or duties. The Customer is responsible for paying all duties and taxes separately. Please contact your local customs office to request details of these charges.
 
If your order is taking longer than expected or you want to find out when it will arrive, you can check its progress using the tracking information sent in your order confirmation email.
RETURN:
To return and exchangethe item must be returned in its original condition with original labels and packaging and must be accompanied by the original sales receipt within 14 days from the date of receipt of the order. 
Please send your request to hellowarmhugs@gmail.com  to make a refund. Refund is made to your account within 30 calendar days from the date of acceptance of the goods before the return. Please note, original and return shipping fees will not be credited back upon return.

Goods that are returned with damages may not be accepted, and may be sent back to the customer at your expense and a refund will not be issued.
PAYMENT:
All orders are processed pending availability and credit card verification. We accept Visa and Mastercard; unfortunately we do not accept American Express but we are working to offer this soon.

CUSTOMER SERVICE:

   

  Stock item will be shipped to you within 3-5 business days by DHL.
  Pre-Order we need up to 7 business days to craft our garments for you.